Refund policy
We want you to be happy with your purchase. If you're not, here's how returns work.
Return window: You can return most items within 30 days of delivery.
Eligibility: To be eligible, items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Non-returnable items: [Gift cards, personalized or custom items, perishable goods, final-sale items, intimate or hygiene products].
How to start a return:
- Email us at teodrobe@gmail.com with your order number and the reason for the return.
- We'll reply within 2 business days with return instructions and an address.
- Ship the item back. Customers cover return shipping costs, except when the item arrived damaged, defective, or incorrect, in which case we cover it.
Refunds: Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within [5–10] business days. Original shipping costs are refunded only for faulty or incorrect items.
Damaged, defective, or wrong items: Contact us within [7] days of delivery with your order number and photos, and we'll send a replacement or issue a full refund.
Exchanges: For a different size or color, contact us and we'll arrange it, subject to availability.
Late or missing refunds: Check your bank account and contact your card company first, as processing can take time. If you still haven't received it, email teodrobe@gmail.com