FAQ

1. FAQ

How long does shipping take? Orders are processed within 1-3 business days. Standard delivery then takes about 7-20 business days depending on your country. You will receive an email with tracking as soon as your order ships.

Do you ship worldwide? Yes. We ship to most countries around the world.

Is shipping free? Yes, shipping is free.

How can I track my order? Use the tracking link in your shipping confirmation email, or visit our Order Tracking page and enter your tracking number. Tracking can take 2–5 days to update after dispatch.

Will I have to pay customs or import duties? Depending on your country, your order may be subject to import taxes, customs duties, or handling fees charged by your local customs authority or carrier. These are not included in our prices and are the buyer's responsibility, unless shown otherwise at checkout.

Can I change or cancel my order? Contact us at info@teodrobe.com

as soon as possible. We can change or cancel an order only if it has not yet been sent to fulfillment, usually within 12–24 hours of purchase.

What payment methods do you accept?  All payments are processed securely. All payment methods are shown at checkout and footer menu. 

What if my dress doesn't fit or I don't like it? You can return it within 14 days of delivery. See our Returns & Exchanges page for the steps.

My item arrived damaged or wrong. What do I do? Email us within 7 days of delivery at teodrobe@gmail.com with your order number and clear photos. We will make it right with a replacement or refund.

How do I contact you? Email info@teodrobe.com. We reply within 24–48 hours on business days.