Shipping policy
Shipping Policy
Last updated: 09.28.2026
Shipping method: Teodrobe offers standard shipping on all orders.
Total delivery time: Most orders arrive within 10–20 days of purchase. This is made up of two parts:
| Stage | Estimated time |
|---|---|
| Processing (preparing and dispatching your order) | 1–2 days if in stock; 3–5 days if sourced from our supplier |
| Transit (delivery after dispatch) | Typically 8–15 days to major markets such as the US |
All estimates are in calendar days, so they include weekends and holidays. The estimates on our product pages are based on historical averages, and about 90% of orders arrive within the stated window. Delays can still happen.
Tracking: You'll receive an email with a tracking number once your order ships. Tracking may take a few days to show updates after dispatch.
Multiple items: Items in one order may ship separately or from different locations and arrive on different days. You won't be charged extra for split shipments.
Customs, duties, and taxes: Orders shipped internationally may be subject to import duties or taxes charged by your country. These are detailed in the order and before the final conformation. We don't control customs delays.
Incorrect address: Please double-check your address at checkout. We can't guarantee changes after an order is placed, and we're not responsible for packages sent to an incorrect address you provided.
Delayed, lost, or damaged orders: If your order hasn't arrived 30 days after purchase, or it arrives damaged, email teodrobe@gmail.com with your order number (and photos if damaged). We'll investigate with the carrier and arrange a replacement or refund.